Office Hours

9:43

Thursday
Jul 20th 2017

We are Open until 5pm today. Please call 760-241-1099 for information.
Get directions to our location.

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FAQs

Can we use our own boxes for storage?

Yes, as long as they are in good condition and have a lid. If and when they break we will repack your information into one of our own Guardian cartons, which are guaranteed for the life of those records.

Do you destroy records and can you provide a listing of what has been destroyed?

We send destruction notices per request and require our clients to sign off on a Destroyed Authorization form prior to any records being destroyed. Once the records are destroyed Guardian's Operations Manager certifies the destruction, signs the Destruction Autorization Form and a Certificate of Destruction is sent to the client for their records.

Do you have pickup and delivery service?

Guardian is a full service records center that can accomodate all of your pickup/delivery requirments. In addition, we guarantee a two-hour response time for rush deliveries.

Does Guardian stay current with technological advances in the information management field?

Yes. Our records software is the best in the industry and is continually updated to maintain that position.

How do i prepare boxes to go off-site?

Guardian will provide you with preprinted box labels. You affix the labels to your boxes, fill out a transmittal form and call Guardian to arrange a pickup.

How much space can we have?

Guardian can provide all the storage space that you require and much more.

How quickly can i get information delivered to our facility when it is needed?

We are on call 24 hours a day, seven days a week. On an emergency basis, we can get your data to you within two hours.

How will you know where my records are in your facility?

We can provide you with an inventory report for all your information designating aisle, shelf, and row where your information is located.

What do we need to get started?

Simply click on th Request Information tab and fill in the online form.

What is the cost and does the size of the storage carton make a difference?

Please see your pricing schedule for all storage service rates and yes, the size of the storage carton does make a difference.

Why should we turn our records over to a records management company?

Some key reasons: Frees up high cost space, off-site allows companies to focus on what they do best and provides a higher level of security.

Will our records be kept together in one contiguous area?

No. For efficiency purposes we put your data in the first available empty space. Our bar code inventory system ensures that your information is specifically located. This also provides you with an additional level of security as your data is not stored in one area exclusively.

Will we lose control of our paper records and media?

No. If you choose to have Guardian maintain control of your records in our records database, we will update you continually on the status of your inventory. You choose the level of detail you require- box, file, tape, etc. If you choose to control your records database through your own computer you have all the information at your fingertips; of course we also have the information backed-up in our central system.